Kangarun Managed Open Source
Are you facing these challenges?
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A never-ending to-do list of patches & updates?
Are your updates & patches not applied in time? Is the timeslot you planned to patch always taken over by more urgent interventions? Is it hard to keep up with the fast-moving pace of these updates? Is it hard to tell if a patch is really necessary or can it be applied in the monthly run?
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Is your team running off the tracks?
Too many different types of technologies to follow up? Are you tight on resources so holidays, illnesses, etc ... immediately impact planned work ? Is there not time to gradually build up knowledge and experience?
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Compliance hard to keep up with?
Is the list of reports requested by auditors taking up time? Are the requirements slowing roll-outs down ? Would a clear infrastructure design and a list of actions taken in a certain period help you out?
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Is managed really managed?
There's multiple offerings by cloud providers, software vendors etc ... but many of them call things "managed" even when there are parts left to cover by the customer or other parties. How do you know what is included and what's not? And can we build a service on top of these Cloud services that covers everything?
What can we do for you?
Open Source, Managed for you.
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24/7 support
Always On Call, always reacting. Our teams are available 24/7; acting upon incoming alerts or in touch via telephone, email or chat with your team. We have one goal: your peace of mind!
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Proactive Management & Daily Operations
We know these platforms & projects inside out - we have our daily checks, follow up on required security and bug fixes, make sure backups have run, look at performance thresholds and fix what breaks.
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Monthly Happiness meeting
Your dedicated account manager will plan monthly sessions to update you on what happened in your Kangarun environment. Looking back at actions taken, looking forward to what needs to be planned.
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Chat OPS
You'll have you a direct chat channel available so your team stays in close contact with us.
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Documentation & Automation
Documentation lies at the heart of our operations. We combine product and vendor docs with our operational manuals, step-by-step guides and recurring quick fixes. The default installs are automated - think Ansible, Terraform, ... - for consistency, fast duplication and quick recovery.
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Duty Manager & Escalation
We escalate automatically after 120 minutes, but also when extra hands are needed, software partners are required or upon your request.
Kangarun takes away your worries
With our fully managed service, Kangarun takes over the setup, daily ops, monitoring, backup, 24/7 support and maintenance!
You choose where to host and leave all operations to our team of professionals. In that way you can take care of your business, create value for your customers and work on those great ideas.